Everyone has questions...so we answered the most common ones. Feel free to call or email with any additional questions you may have to be better informed.

Q.  How much does a bathroom renovation typically cost?

A.  We get this question on a daily basis but yet it is the hardest question to give a straight answer to. There are many factors which determine the price. For example, age of the home (drywall or plaster), the square footage, tub replacement or shower conversion, finish of fixtures like chrome or brushed nickel, custom features like built in niche's and corner shelves and so on...   We recommend you call for an in home consultation or email us with some minor details of your specific space and an idea of what you are looking for. From there we could possibly provide a ball park price.  A photo or two wouldn't hurt either.


Q.  How long does a bathroom renovation take?

A.  This is another hard question to answer as no two projects are alike. If you’re just looking for a basic tub replacement with taps and tile install, then it could be 2-3 days.  But to build a nice walk-in shower it could take 3-4 days depending on water proofing system and extra selected features. With that being said, we guarantee the quickest turnaround time of any upgrade or remodel while keeping the highest standards of quality and fine details in mind. This is what we specialize in so we always come prepared.


Q.  Do I need to get any permits for the work being done?

A.  For the most part permits are not required as the majority of our work is removing the old and replacing with new (retro fit). This does not involve rerouting or reconfiguring the plumbing or electrical system. At times we do need to lightly shift and center a few things around to accommodate your specific needs and we are more than capable and prepared of doing so in a professional manner and standard. But we do know our limits and when they are reached we will bring in our preferred plumbers and/or electrician if need be. This just makes sense as they do what they do best without having to think twice, saving time and potential issues later on down the road. If a permit is ever needed we will inform you prior to and take care of everything so you have nothing to worry about.


Q.  This is my first "larger project" and I’m nervous. What should I expect as far a quote? An emailed price or a document with a breakdown of what type of work being done???

A.  Great question!  Whether it's your first quote or your tenth one, a proper detailed quote is essential as it acts as the final contract in the end. But every contractor does this a bit different.  A proper quote should always include: Date, Business/Contractors Name or letter head, Customer Name and Address, Description of location of the project (upper main bathroom, basement floors, ensuite...), Detailed description of job breakdown (typically in point form). Description should be in proper working order, starting with demo to finish product including what materials and products are being used. Most importantly it should include a final price outlining the supplied material, labour and a projected time line.  It should be VERY clear and EASY to understand from a customer’s point of view. If there is something that you are not sure of, ASK questions!


Q.  Why is there such a price difference between my quotes?

A. There a few reasons that could determine this answer.  1. A contractor who is not as skilled, just starting out and is not familiar with municipal codes, proper materials, pricing and a realistic time needed for project.  2.  Contractors with the same skill set are pricing completely different products, materials and method. To obtain a fair comparative quote, it is crucial the contractors are quoting mostly the same type of material, products and methods (Apples to apples).  3. Contractors with the same skills set but one is much busier and in high demand due to reputation of quality work and customer service. This is value in itself.  4. A business with a big showroom, sales people and staff on a payroll, with the use of sub-trades versus a highly skilled independent contractor (like ourselves) with low overhead.  5. Any combination of any of the above.


Q.  Can I supply my own products and materials in order to save some money?

A.  We prefer to supply all products and materials needed for a number of reasons.  1. Our quotes are based on supply and install format.  2. Often when a customer supplies the material, they don’t provide enough, costing valuable time prolonging the project.  3. Not being the purchaser makes it difficult to exchange or return the damaged or defective merchandise, which can bring the job to a standstill.  4. We assume no liability and do not warranty any products with labour that we don't supply as there is no telling where the products came from (discount tables, yard sale, on-line, liquidators...) lets face it, they are discounted for a reason.  5.  In all honesty, it's just easier for everyone if we deal with it all for product warranty reasons. Exceptions are made for spercialty items such as vanities, decor and other odd ball items that our supplies don't carry.


Q.  Can I can save money helping as a labourer? 

A.  As an experienced contractor, we have a coordinated system that allows us to work effectively and efficiently to get the job done. To bring in outside help just slows the pace down as there is no pre built chemistry. If you’re really willing to work and you have the proper skills and knowledge, doing your own demo and disposal of debris would be the best place to start. Talk to your contractor, have a clear understanding of the labour and tools involved, and determine if the saving is worth your time and work load.


Q.  How do I know if I'm hiring a good reliable contractor?

A.  A good referral with a proven track record from close friends and family is a great place start…this is how we have remained busy throughout the years.  But if you don't know anyone with a recommendation, then here are a few tips...   1. Be cautious about ads on free classified websites like Kijiji and Craigslist.  Can you really trust someone to do quality work on your home if they can't take the time to type a proper ad with grammar and no visible contract information???   2. They should have a proper business card, preferable without vista print printed on the backside. A good contractor will invest in their own personal look and logo to help them be known and carry their reputation.  3. When meeting with a potential contractor, you should feel a connection with them. You should both be on the same page. They should listen to your wants, needs and concerns, while they ensure you have a clear understanding without talking you around in circles.  4.  You should be able to trust and feel comfortable with them, in your home and with your family. Do they respect your property during their initial consultation?  5.  Try to take notice or ask what they will be working out of.  A good contractor should have a decent well maintained work van, cube van or truck and trailer. This is a good indication that they have experience as they have invested in themselves and are able to bring all materials, stock of assorted hardware and hopefully a proper tool collection. If they are working out of the trunk of their car, I can assure you there will be issues with limited and improper tool use and lack of proper hardware and fasteners leading to short cuts, even though they may have decent skills.  6. Just hire us and go risk free, guaranteed.


Q.  I'm ready to proceed with my project, but my contractor wants a deposit. Is this normal and how much should the deposit be?

A. Yes, this is very normal for a few reasons. One being your commitment to your contractor and the price they quoted. It saves the date and ensures them that you’re not going to cancel last minute with no valid reason. This allows them to at least walk away with some compensation for their efforts as most deposit are non-refundable.  Also, a portion of the deposit may be used towards a deposit of non-stock or special order items needed for your project from their supplier as they are on the hook for the cost if you should cancel.  As for how much of a deposit, it varies from each contractor, depending on special orders items, project size, and total cost. Some contractors use a flat rate system of a fixed amount as others may go by a percentage of total cost ranging from 10-50%. This should always be negotiable with some flexibility on both side. Just be sure that you are comfortable with the amount along with the person you’re giving it to. Always get a receipt or have it noted and initialed on your contract.  As for us, we prefer a $300 deposit for smaller jobs and 15% for larger one (some conditions apply).


Q.  What should I expect for a payment schedule?

A.  Another great question!  Aside from your deposit, there should always be a hold back (portion of money owed to your contractor until the very end when the project is complete and you are satisfied with the results having fair time to look it over).  That being said, a smaller job lasting only a week or two with only a few thousand dollar price tag should not require much of a payment schedule. A good contractor should have enough capital, credit and accounts with suppliers to cover cost of the project without you having to provide payment every few days. This ensures your job is priority as they have invested their own personal money and they will want it returned as quickly as possible.  This is another great tip for choosing a reliable contractor.  When it comes to larger projects that will last weeks with a much higher price tag, it is common to have a scheduled payment plan as the work progresses in stages. Just because the job is 50% done doesn’t require you to pay 50%. We would say 25-40% would be fair if you’re satisfied with the progress and 40-70% in the later stages of the project. Be sure to talk it over with each contractor in the quoting stage, and have it outlined in the final contract.

***Don't ever pay a contractor in advance for work that hasn't been done, no matter what the reason is. If they have financial issues, you can bet short cuts will be taken to maximize profit margins. As a paying customer you should always owe money, not a contractor owing labour!***


Q.  Is there anything I should do before the projects starts?

A.  Yes, there are a few thing that you should consider prior to the start of any project.  Remove any and all pictures, hanging wall decor and furniture within the path and vicinity of the space to eliminate any chance of damaging items and for easy clean up (with exception of large, over-sized pieces). Having all personal and cherished belongings stored away safely and out of site in adjacent rooms as we may need to access these spaces (you will be informed prior to).  Knowing where your water meter is located and having it easily accessible along with your electric panel in some cases. Providing a parking spot closest to the door is always a big help along with anything else you may think of to help accommodate your contractor. This can include offering a coffee or cold drink. The better you treat them, the better they will work, and in many cases they will go the extra mile even if it’s not outlined in their scope of work.


Q.  I'm a little nerves to leave a contractor in my home while I'm at work, but I can't afford to take the time off. What should I do? 

A.  We totally understand and these feeling are completely normal. Sure you trust the contractor that you have chosen enough to improve your space, but may not be 100% confident yet to leave them in your home alone. In today’s world we are well aware of the technology that surrounds us and the people that use it. That’s why we always assume that we're being watched at all times. We always remain focused at all times on the project at hand and only remain in the parts of the home where we need to be. The only headlines we want to make is for our jobs well done. But if that’s not quite enough, then maybe you could use a vacation day or two to help build your confidence. Or have a neighbor or family member come by at any given time. We won’t be offended by it, in fact we welcome it. It’s a great opportunity for us to showcase and network with a potential clients.


Still have a few questions?  Feel free to ask via our Email link or call.